Returns & Refunds
Our promise.
If you're not happy, we want to make it right. We offer a 30-day return policy — you have 30 days from delivery to request a return. Day 1 of 30 begins the day after the order has been processed as "delivered".
To be eligible
- Item is unused, in its original condition and packaging.
- You have proof of purchase (order number or confirmation email).
- Item arrives damaged, defective, or incorrect.
How to start a return
Email support@ellcohomeservices.com with your order number, photos, and detailed explanation- unfortunately, we are unable to process any return requests that don't include these 3 components.
Once your return request has been submitted, we'll send return instructions within 1 business day. Please don't ship anything back before you hear from us!
Refunds
Once your return is received and validated, we'll process your refund to the original payment method within 5–7 business days. Original shipping cost non-refundable.
*If your order is found to be damaged or incorrect as a direct fault of EllCo Home, we'll send a free replacement or full refund after our team has closed their investigation. Original shipping cost will be included.*
Personalized items
Custom and personalized products can't be returned unless they arrive damaged or with an error on our end. Once your return is received and validated, we'll process your refund to the original payment method within 5–7 business days.
*If your order is found to be damaged or incorrect as a direct fault of EllCo Home, we'll send a free replacement or full refund after our team has closed their investigation. Original shipping cost will be included.*